Our Employee Standard of Excellence
Continuous training program
​
At First Response Security Protective Services, we believe employee training should be ongoing, not just limited to the first few days or weeks on the job, unlike many competitors. This approach to continuous development is part of our company culture.
Our company offers employees many training programs and provides certification in a variety of key skills, such as those listed below:
-
Etiquette and Manners
-
Preparedness for emergencies
-
Customer De-escalation
-
Training for firefighters
-
Protocols for Evacuation
-
Basics of Residential Security
-
Professionalism and ethics
Providing safety with a smile while dressing for success
​
-
First Response Security Protective Services employees are equipped with upscale custom uniforms and visitor-friendly identification from head to toe. We partner with a full-service uniform company to maintain the highest appearance standards, offering alterations and supplies to ensure top-quality uniforms for our ambassadors.
​
We believe in feedback
-
We value feedback and believe our staff must improve continuously. To achieve this, we have implemented our Quality Care Program, which includes regular visits, unannounced inspections by our managers, and daily, weekly, and monthly report reviews. Our clients can also evaluate our performance through an online survey system as part of the quarterly customer audit process.
We support our team
​
At First Response Security Protective Services, we believe that our team is our greatest asset. When someone joins Services team., we ensure they feel valued and supported. Our benefits package is exceptional, and we always look for ways to improve it to continue attracting the best people.
​
We believe service is fun and rewarding
​ We recognize our team's importance and their role in our achievements. While delivering outstanding customer service is fundamental to our operations, we also encourage and incentivize exceptional customer service through our Employee Awards program at First Response Security Protective Services.
Our employee's Quality Pledge
​
We are always on time and at work as scheduled
Our company understands post-order processing and successfully executes it. We are friendly and professional in our approach
We will maintain a neat and professional appearance at all times. We handle problems and issues in a professional and timely manner. Our communication skills are excellent
​
​
Communicating effectively with senior management
​
First Response Security Protective Services has a unique management approach that is both proactive and personal. With an extensive network of branches, our management team is easily accessible and accountable.
Our team consists of qualified agents, including Customer Service Managers, Account Managers, Operations Managers, and Field Supervisors, who are responsible for ensuring the welfare of security guards and maintaining standards. They deliver onsite training, monitor security guard performance, and are available for advice in case of difficulties or emergencies. Our supervisors and managers frequently visit all security guards to ensure quality service delivery. As our client, you are our top priority, and we do our best to accommodate your needs and demands. We value our clients' questions, concerns, and requests, and we believe this approach has contributed to our success.
​
.png)
Protection Services Management Obligations of First Response Security:
-
A manager will visit the Property 1-2 times weekly to ensure that all procedures and security systems function correctly.
-
Our managers are responsible for conducting random onsite spot checks to monitor the service and identify unprofessional security personnel
-
All First Response, Security Protective Services management, can be reached 24/7 via email and phone, and we typically respond immediately to correspondence from clients, with a maximum response time of 45 minutes.
-
Lead security supervisors will have access to email and company mobile devices to correspond with executive management as needed.
-
We recommend holding bi-weekly Executive Management and Security Management meetings to review and evaluate the security measures in place.
-
Security management will remain fully responsible for minimizing executive management's responsibility for security issues and policies.
-
We will prepare a weekly report documenting major security events, which will be cross-referenced at our scheduled client meetings.