The security guard is often the initial point of contact for individuals entering or exiting a property. As such, our public relations protocols are a collective effort among our security personnel and industry members to instil a positive impression in the minds of the public and the residents we serve.

 

• Give everyone a polite, cheerful greeting.

 

• Show professionalism and helpfulness at all times.

 

• Provide solutions, not problems, to your customers.

 

• We are keeping residents and customers' needs in mind.

 

• Ensure residents and customers are satisfied with our service.

 

• Prevention prevents problems from occurring.

 

• Continually improve our service to achieve error-free service.

 

• We acknowledge the importance of everyone we contact, whether our residents or customers.

 

• Consider how we do a task as we all do what we do.

 

• Ensure that our customers and residents are treated well as we would like to be treated ourselves.

 

• We help people resolve tensions by listening, meditating, and meditating.

 

• We interact with a person, and we show interest and concern